After weeks of speaking with Furniture Village about my hydraulics on my otterman bed (phone calls emails photos) they decided to come out on the 16th July to fix the issue. They used the old hydraulic and two screws which which fell off the bed to repair the bed. Since then I have had some sort of leakage from the hydraulic and this damaged the wood on the base of the bed with a nasty stain. Then my bed was completely locked in a position which it would not move or go down I contacted customer care team and they had completely the wrong information saying a new hydraulic was fitted to the bed this was not the case (the old one was used and was told the hydraulic was fine nothing wrong with it). Now August and my bed again failing I told them about my issues and again they wanted photos however these had already been submitted previously complete waste of time and the warranty stands for nothing if your thinking of buying any furniture in the future avoid this company at all costs. This is the last time I purchase anything from these. The furniture is not fit for purpose at the end of the day.