finance and a new table and chairs by cash at @furniturevillage in Norwich . The sales guy really sold the table and chairs to us telling us they had a 20 year , yes 20 year structural guarantee !!!! . But , it took a while to get , as made in Italy . Month ago, one of the chairs welds snapped on a leg that attaches to the seat . No problem , amazing 20 year guarantee !!! Called @furniturevillage up, and they asked IS IT THE WELD THATS SNAPPED ? Yes , it is !!! Then I was told we dont sell that any more and we can’t get it any more . Will get someone to call you . Initially called, and told could have £100 for the chair . Wasn’t happy as can’t get a matching chair ? Told that was all the could do . Call ended . Called again to go over guarantee, and told no, you can’t have £100, you can have £700 to go try buy another dining set with furniture village . As you’ve have it for two years . The set was £1200. Many emails to @furniturevillage asking for the intial call offering £100 for chair , and no reply . Called today , spoke to a oh so pleasant girl , who basically said. no, you can have £700 credit to go into store and put more money towards a new set , or nothing . I quoted the 20 year structural guarantee to her , and she said basically , read the terms and conditions . It says we reserve the right to use the least cost option to resolve , which can be refunding part of the original price . And kept referring me to the trading standards act , and told me to seek my own legal advice !!!!!!! What use is a 20 year structural guarantee ??? That is used so heavily to convince a sale ???? Please note , this is not heres £700 and keep the set , it’s £700 towards a new set , then old one taken away