Absolutely awful experience with Furniture Village at Plymouth Marsh Mills. We were blatantly lied to about the Cinemax sofa—we were told it could be placed against the wall and still recline, but that’s completely untrue. The media chair was also a disaster; it can’t connect to the TV at the same time as the sofa, contrary to what we were promised. When I went back to the store, the sales advisor made ridiculous excuses, showing zero understanding of the products. But the worst part? The general manager, Steve, yelled at me over the phone when I tried to get a refund! The customer service is beyond terrible, and the products are misrepresented and faulty. Stay far away from this store if you don’t want to be misled and treated with utter disrespect