We purchased our suite from Ipswich, at that time we were very happy with both the suite and the high level customer experience. After 17 weeks (the agreed delivery time) and after not hearing anything from Furniture Village, we telephoned store to obtain a delivery date - they did't know but said they would get back to us - they didn't. We phoned again, and again (six times in all.) - it came across that they really couldn't be bothered as they had already secured the sale! Eventually, we were given a delivery date and further advised that we would receive a phone call on the day of delivery with an approximate time of delivery - we didn't. So we phoned the store again, and again (four times.) After some persistence on our part we were advised that we were the second delivery, but still but no time given, In the meantime I emailed the CEO and customer services but never revived a response from either. The suite final arrived at 3:00pm. I emailed to CEO again to express my dissatisfaction, and yes you have guessed it - no response. It's too soon to leave a review for suite - the review is only for the 'couldn't be bothered' customer service surrounding the delivery. Footnote: I emailed both the CEO and Customer Services with a draft of this review before posting - no response was received.