Appalling customer service after care. Purchased dining set comprising of table, bench & four chairs. Delivery no 1 - bench & table - bench was damaged. Delivery no 2 - 4 x chairs - 2 were damaged & 2 were incorrect model. Delivery no 3 - 1 chair OK, other 3 damaged. Agreements along the way for damage refunds, return refund & goodwill payment for inconvenience caused, but final email was £100 short. Frustrating 40 minute phone call to customer services this afternoon, to be advised they have no record of the agreed £100 goodwill payment. This was agreed via the Furniture Ombudsman! The entire process with customer services has been painful. I will never purchase from Furniture Village again & will be sure to share my experience with others.