I ordered a bed in September 2024, and was told it would be 9 weeks until it was delivered. 15 weeks later, the wrong bed arrived. The customer 'care' team called to let me know the right bed would be delivered in another 11 weeks. 26 weeks. 6 months! To deliver a bed. How are they still in business? They were polite and offered to resend the wrong bed, so I have something to sleep on. I was just shocked that there was no ‘goodwill’ discount offered on the bed - as an apology for them making a mistake and taking 6 months to deliver! They offered free delivery - as I would expect when it takes them 6 months to deliver a bed! I was about to order all my kitchen, living room AND dining room furniture from them (££££), it’s all picked out and in my Furniture Village Shortlist on their website – so their inability to apologise adequately and financially incentive customers to remain loyal to their company – has cost them a huge order! Unhappy customers talk… and when I said this the lady on the phone, she laughed and said she would pass my comments on to the managers. So, they are bad at delivering the correct furniture, bad at delivering on time, terrible at customer care AND arrogant enough to laugh and think their bad customer care is funny…