Cash purchase 2 x leather recliner sofas beginning of 2016. Now on third replacement since straight away declined and independently inspected and confirmed as poor quality and refused. i.e. bases not straight, backing out by inches, poor quality leather off wrinkled cow. Been waiting for over a year now and anticipated resolution as demanded full pdi (again) before delivery is going to be beginning of Feb 2017. Think company should be updating customers more. One letter per rubbish delivery not really customer care? But its the manufacturers letting Furniture Village down, not store or lovely delivery drivers, by clearly not quality checking before shipping to the UK? Wont ever pay cash up front again. MY first sofa was from Argos in the 80's and lasted 14 years. This poor quality rubbish wont. Very angry - but anger with the products. I reselected from the sherriden as different manu but that was crap too. Is it too much to expect quality when you spend £3,999.00. Perhaps I should have gone back to Argos??? Apologies if this first every review is too strong. Never had to complain before on the computer.