Purchased a sofa in October, it was delivered in dec and completely the wrong colour feet to which we ordered. We reported this immediately and was promised they would call us back. We waited 3 WEEKS & nobody called. We called them again numerous times over the next 2 weeks and eventually they advised us they would order more feet in and exchange these. We then waited 7 WEEKS!!!! And we contacted them 5 times but no response or any feedback as to where these feet were! We finally complained to their head office who arranged for our sofa to be collected and they would refund us as they no longer have these feet!!! Our sofa has now been collected but despite numerous phone calls and emails to the company NOBODY has replied to advise us how to get our money back! So we are now in April, 6 MONTHS from ordering what we thought was our perfect sofa, we now have NO sofa and NO money to purchase another! I can't even begin to put into words the incompetent, disgraceful service we have received from this company, particularly the IPSWICH branch. I wish I had never set foot in furniture village and unfortunately it's not over yet!!!