I bought a 3 piece suite from furniture Village with a 5 year guarantee, Paid £3048.00 Paid extra as I wanted the best quality leather that they had, as I wanted it to last. The Suite was delivered in March 2015. Found the a part of the 3 seater recliner started to crack, sent photos of the fault and was told that they would not repair it and offered £1856.00 to take it back, or pay me £200.00 for a partial refund is given in full settlement of the outstanding remaining 5 year product guarantee. Why offer a guarantee then not honour it . to me that is a con. I am still paying for the Suite on a 3 year interest free credit , What do you think of this practice the cracks are due to plastic joint not fit for purpose. The Letter I got was from Jenna Duquemin the After Care Team . Surely a top of the rang leather suite should last more than 2 years and why can't an upholster repair it. so it cost me 1192.00 to sit on the seats for 2 years £11.46 a week do you think this is right. They made the suite but will not repair it so they are writing it off after 2 years. This is what they advertise now. Every sofa, every bed, and all dining and bedroom furniture comes with our free 10 year guarantee. The guarantee covers all structural elements of our furniture including frames, springs and webbing, timber, veneers, structural stability and joints, bed frames and springs. Furniture Village Reply from Furniture Village Published 09 April 2017 Good Morning Paul Abbott, I am sorry to hear you are disappointed with the part refund offered, based on the time of delivery to when the fault was first reported. I am unable to locate your order number through this feedback. If you would like this to be reviewed further please contact us on: https://www.furniturevillage.co.uk/…/contac…/contact-us.html. Please accept my sincere apologies for the disappointment caused. Best wishes Julia. My Furniture Village order No is 353546110. So if I take your offer and the next suite has a fault again in 2 years, are you going to write that off as well ? What is covered? Been in contact with Trading Standards, they have told me about the sales of goods act 1979, told me the goods are not of a satisfactory quality, Will be informing the finance company Hitachi which was taken out on the interest free with furniture Village.