I cannot advise strongly enough that you stay away from Furniture Village. Whilst there in store staff are very friendly, knowledgeable and helpful, every other aspect of this firm has been a nightmare. I would have to write and essay to explain all the problems we've encountered so I shall try to summarise. Our sofa was delivered 3 weeks late. When it did finally arrive it was damaged. I have been calling and emailing Furniture Village for over 2 months to try to get it repaired but I never get a response to emails and the phone line is always busy. The only response I have received is via social media. On this they promise to call me and send out a letter of when to expect a repair. I have received no phone calls and no letter. We have also discovered that the sofa has not been treated with ScotchGaurd which is something we paid extra for. Things have gotten to the point where I am now seeking a full refund from Furniture Village. After finally getting through to the aftercare team they have told me I have to go back to the store. When I did that I was told that I would have to speak to the Manager but that I couldn't because he is on holiday. Do yourself a favour and buy your furniture from somewhere else.