Disappointed with Furniture Village. We purchased a corner sofa 2 years ago and twice has failed on us. First Sofa had all the padding in the seat gave way and left a protruding frame which if sat on can be painful.
Then back in January 17 the corner section bracket broke leaving a gap in the back part of the sofa. The problem is with that is our little 2 year old she could get her head caught in the gap and affectively could strangle her.
It's hard to keep a 2 year old off the sofa, and in all fairness why should we due to the shabby build of the sofa. The sofa looked great in the shop, but that changed when they start to wear prematurely and the frame can be felt, things start to break.
We always try and look after our furniture, like cover them and the kids are not allowed to jump on it.
Highly disappointed that something that should last 10 years started breaking on month 3. Oh and did I mention that we have been waiting 4 months for someone in China to send a small bracket to fix the issue. How stupid is that. We had a technician out to take pics 4 months ago, that was all.
Customer service has been appalling, although when pressured they do respond eventually. But still nothing to fix the problem, just keep blaming the chinese factory.
7 years ago
Furniture Village has a
1.3
average rating
from
1,025
reviews
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