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Anonymous
Absolutely dreadfully expensive junk! Disposed of our beautiful wooden dinning table and 8 chairs, because it was a bit of a pain every time to insert the extension leaf in the middle, when the growing family came around for dinner. Spent nearly £1,000 on a veneer light oak table and 6 chairs with "matching" legs. When the suite arrived the table had a manufacturing default and none of the chairs matched. Complained to FV and over 4 months they sent 4 lots of replacement chairs (that's a total of thirty chairs!) and non of the chair legs matched each other (even the legs on the same chair the colours didn't matched - let alone the table!) Had 2 replacement tables which were worse than the original! Customer service dreadful! Eventually store manager came to our home to see for himself. He was embarrassed and apologised. We got fed-up with the hassle and the waiting (time of work/phone calls etc). So we agreed to keep the original table and settled for chairs that were the nearest match to the table. Furniture Village agreed to refund part of the purchase price as compensation. Now chairs are falling apart and one of the backrest has actually broken which we suspect was delivered damaged! Regret disposing of our old suite (Ebay - buyer seriously couldn't believe his luck!) and we should have rejected this "fire wood" that is now adorning our dinning room. Having the dining room extended so we have decided to look for a new suite. (We wouldn't dare sell it on Ebay and risk a poor/negative feedback score) Roll on the 5th of November!
7 years ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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