Having ordered 2 sofas in different designs but the same fabric, in October 2016, they arrived on 11th December but were both the same design. The original order time was 9 weeks, which we accepted as we thought we would have our sofas in time for Christmas. However it then took 16 weeks for us to get our correct sofa. During this time I had to make numerous phone calls to ask for progress with the order. The customer service was terrible - it was as if it was my fault and that I should be grateful that they had reordered the sofa for me! When the sofa finally did arrive on 31st March, no-one could confirm that the sofa had been sprayed with the Gold Elite protection we had paid for, so I had to book an appointment for someone to come out and do this (and take a day off for the visit). Furniture Village offered us £150 (initially it was £100) as a gesture of goodwill. This is on an order that was over £2500. Not impressed and won't be buying from them again.