Originally ordered a dining table, six chairs, a sideboard, and three side tables. Service in the store at Hull could not have been better. The staff were very helpful, friendly and efficient. We were told at the time our order would have to be made and would take approximately eight weeks to deliver. We were happy to accept that. The furniture was delivered on time with communication from the company and delivery men. Unfortunately after they left we discovered the table was damaged all down one edge. This was not evident until I ran my hands over the edge and got splinters of wood in my fingertips. We contacted Customer Services who asked us to send photographs of the damage, which were acknowledged on receipt and we were told they would decide what to do and contact us. Then NOTHING! We rang and rang but could never get through again for over a week. We contacted the Hull store and they gave us a direct line number on which we were successful. My husband was told a new table would be ordered and they would be in touch. That was in April. We waited for ten weeks but nothing happened until I emailed them again and was told that the new table had never been ordered. They would order a new table for us and offered £50 in compensation for the delay. I suggested that they gave us £200 and I would get the table edge re-finished. That would save yet another delay and the cost of a new table and delivery. Once again no contact until I emailed again and was told they did not agree, that the table came with no guarantee and that they would give us £100 to keep the table, or they would order a new one. It seems they are blaming us for the damage! Surely any customer would expect to receive furniture in perfect condition. The contract did not include 'faulty furniture is the customer's responsibility'. I cannot believe the attitude of their Customer Services and it seems that once Furniture Village have your money they run out of interest! I have indicated to them that we would prefer a new table to be ordered, but of course don't hold out any hope of this happening, and of course I have not had a reply to my email. DO NOT BUY FROM THIS COMPANY their after care is rubbish. Unfortunately the furniture was paid for through a finance deal so they actually have our money. I was warned about this attitude by a relative but thought the problem was exaggerated, but no.