I bought a bed frame from Furniture Village a couple of months ago. They have installed with wrong size base (on which mattress is placed). When I informed the aftercare, they said they will send someone to look at it in the next 24 hours. Nobody turned for a week, when I called, they had not assigned the job to anyone. I was really annoyed but requested to act quickly. A third party person came and had a look at it after two weeks with an appointment, took pictures and left with a message that someone will contact me in a couple of days. After a week, after receiving no response, I called them. Again, the job was not assigned to anyone. Meanwhile, my wife had to go to the showroom but the sales persons are just useless and rude. Now, the customer care is blaming staff shortage as the cause for this. " I will never ever buy anything from this company again, and will not let my friends and family buy anything from here". Hope the inefficient senior management understands the power of mouth publicity and reviews.