We purchased a Dune collection RHF corner sofa from furniture village for Guaranteed pre-Christmas delivery in November. Everything seemed to be going to plan until the delivery gentlemen turned up in my flat yesterday with two of the same pieces of sofa, explaining there warehouse must of made a mistake. They went on to explain that the warehouse in Dartford would do their utmost to resolve and deliver the correct part later that day considering it was 08:30 and they had the whole of the day to resolve/correct the issue. We did not hear anything from the warehouse and had to call the number advertised on the Furniture Village website in order to get through to the warehouse. At which point the experience just gets worse. I had to call the warehouse a further 160 times in order to get a phone call back at about 17:00 last night from a gentlemen called Tony. Who explain they could not find our missing half of the sofa or scatter cushions. However again assured he would do everything he could to chase the Milton Keynes depot first thing in the morning to find the missing parts and call myself back before 09:00/10:00am. As it was a bad day for them yesterday, as it was the Christmas party for the company. We are still currently sat with two wrong pieces of sofa in our living room and no sign of furniture village willing to help us resolve the issue Absolutely disgusted with the level of customer service and lack of customer service experienced whilst dealing with Furniture Village and I will most certainly not be recommending them to ANYONE.