First sofa was faulty. After three visits from so called sofa 'technicians' they could not fix the problem so had to send sofa back and ordere another which took forever to come. once installed found out it wasn't even bolted together! We paid for Guardsmen protection but received no confirmation that the sofa had been protected. Terrible customer service. No paperwork. Told lie after lie. Could never speak to the same person in store as they were always 'unavailable'. Delivery men walked into our living room with wet muddy boots which stained the carpet. Overall diabolical service. Do not buy from Furniture Village!! You have been warned!