Poor quality NARUZZI leather and after sales Purchased the NARUZZI leather corner recliner set. Cost £3742.40. In less than a year one seat was sagging. There is a dip in the cushion that makes it uncomfortable. Considering only 2 people in household, heaviest just 12 stones I would not expect this. Furniture village got the supplier to send their preferred inspectors, furniture care network, to do a visit and report. The person who came said it should not be like it is but did warn that the company will not want to do anything. A month after his visit I had to chase FV for an update only to be told the fault is due to wear and tear to the foam. The foam has not broken down. The foam is not covered in the guarantee. Is that because they use substandard quality foam? A basic part of a sofa, surely. My contract was with FV yet the they put the onis on me to deal with the supplier. I will request the original report completed by the inspector on his visit and am looking to take this to the small claims court to resolve. I will ensure maximum publicity as the After sales service is extreamly poor, though polite enough call takers, it is out of his control