After receiving excellent service at the Bristol Furniture Village store we are extremely disappointed with their after care service. We purchased a 2 seater and 3 seater Wilton sofas at a cost of £2050.00. We had them delivered and signed to say they were not unpacked or checked due to us moving house. After moving and unpacking sofas we noticed one of the seat cushions on the 3 seater had a patch that was a lighter shade of grey. We reported it to the after care team. An independent assessor came at 07.30 on a Saturday morning when it was still dark. He proceeded to tell me he was early so he could get finished for the day! He took photos of the seat cover using poor lighting from wall lights in our lounge. I said at the time I wasn’t happy with the photos. I then received notice from the after care team with a copy of his comments and photos which looked pink due to poor quality and lighting. They said in their opinion it was not a manufacturing fault, he had said it looked like we had spilt something on it and had rubbed the fabric. We had taken out Guardsman protection for the sofas at a cost of over £200 so no way would we attempt to ‘rub’ any kind of stain!!! This was all in his opinion not actual facts!! We were told as the sofa was not checked within a certain time period they were taking into account his comments and said it was not a manufacturing problem and would not replace the seat cover. I am absolutely disgusted at their response after spending so much money on a beautiful sofa that I feel really let down with. The cost for me to purchase a 3 seater cushion cover is £125.00 which I am truly disgusted with. We are in our lovely new home with our £2050.00 sofas but extremely unhappy!!!!!