Utterly shocking - incompetent and total disregard for even a basic level of customer service. Having reported a faulty mattress on a sofa bed (metal spring protruding from mattress) we were offered a complete replacement sofa bed. I also raised a secondary claim for a suit that was torn on the spring - the suit claim was paid out but only after chasing and threatening to go to the small claims court. The replacement sofa was delivered and the old one collected. The delivery team failed to secure the bed mechanism and subsequently gauged the wallpaper and plaster in our hallway and stairs. The delivery driver even stated ‘ he was being lazy not fastening the mechanism’. Third claim now raised and we are dealing with the Warehouse Manager ?!?!? Furniture Village send their ‘decorators’ round and we agree the making good and decorating. Decorator’s arrive and state they can touch in the textured wall paper rather than wall papering over. I agree as long as they can match the texture. Suffice to say they filled the wallpaper, did not even sand it and there was no effort to match the texture. Plaster was not filled, paint not cut in so previous colour visible in places, one coat only so old previous colour visible under full light and...... Paint on the carpet, Paint on the decking and brickwork outside. You are incompetent at every level with a complete disdain for you customers. It is with regret that I have to resort to social media and review sites in order to be heard.