Wish we had read these reviews before purchasing our suite! We purchased a Parker Knoll suite with manual recliners, delivery was very good, within 6 weeks. Delivery 'lads' very nice and careful but on unpacking the suite discovered they hadnt sent the correct bolts to attach the settee...also discovered that the chair and settee were extremely hard to recline. FV were notified right away by the delivery lads and myself...i was promised that admin would deal with it on the monday. When the delivery lads left we realised the feet of the chair were the wrong colour! I rang FV back and reported this as well. Customer service is a disgrace, many phone calls and emails. Had to involve Parker Knoll who were upset about the incidents but said they couldnt become involved until FV had sent a report in. Still no report from them so I rang yet again and was told they had sent report that day...almost 3 weeks since delivery. Finally had a technician come on saturday but no thanks to FV...this was because i recontacted Parker Knoll to ask if they had received the report...they hadnt but they took it upon themselves to send the bolts and correct coloured feet. On saturday whilst fixing the feet on we noticed the lining underneath the armchair is ripped in 2 places. The techinician reported it to Parker Knoll and i received an email monday to say theyve ordered replacement lining and it will be replaced as soon as possible. So, to sum up...do not use Furniture Village for anything, customer service is non existent, nobody is interested and they simply do not care.