Purchased an expensive dining table a month ago and first time entertained guests. It's full of scratches despite having Matt's and coasters on it. Sales repsaid he was the store general manager and said the table was hard wearing, which was both found to be untrue!! Now the store manager is telling me this is normal and is not prepared to take this back! Disgusted with the customer service despite purchasing a lot of items from here. Will not be going back! And customer service team are saying we can't do anything as you have to take this up with James the store manager! Disappointing service.....selling such poor quality tables! And it's obvious the hard wearing u claim is not fit for its purpose! It feels like you are ripping customers off with cheap quality products. Will not keep quiet and escalating this further!! my concerns are still the same after customer service response is That I have been misold an item by your sales rep who lied about being the manager and stated this is a hard wearing table! I am shocked how u can sell something so poor quality and then lie to sell the table! The table has lots of scratched after 1 use! For me this is poor quality and I want the table exchanging for another table at no loss as I am not at fault! Your technician clearly stated high gloss tables and scratches very easily which has happened here. Your sales advisor lied to me thru out the sale in Nottingham. What are you going to do about this as I am one unhappy customer who has purchased a lot of items from your store and I am extremely disappointed how FV just don't care and are not accepting liability of miselling an item to a customer....forget about being a very good customer......