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Jacqui
Just wish I’d read these reviews before buying from FV, would have saved me the disappointment and stress endured over the last couple of weeks which, by the way, is still ongoing. I can only reiterate what has already been written in previous reviews, delivery times not adhered to, non-delivery of part of my order, items that were delivered are damaged, absolutely dreadful customer service. After placing an order on 1 August for a table, six chairs and a display cabinet costing £2116.00 I was eventually given a delivery date of 25 August, even though it stated ‘quick delivery 7 days’. Received a phone call at 6.40pm on 24 August requesting the balance of my payment before delivery but informing me that 4 of my dining chairs were not available for delivery. I told the manager I did not want delivery of a part order and asked were these chairs ever going to be available? Was told they were due in on 3 September so my order would be delivered on 4 September. Sure enough my order arrived at 7.30am on 4 September, guess what, still without the 4 chairs. I rang the store to complain, not even an apology, the warehouse rang and said the chairs were due in to them on 10 September so they could deliver on 11 September, so still no chairs as I write this. I then inspected the cabinet and my mind was made up, they can collect what they’ve delivered and keep what they haven’t. The cabinet that cost £1095 has a 25cm crack in it, one door is chipped, one door doesn’t open properly, the glass and chrome handles are covered in spray paint. I’m currently waiting for the items I have received to be collected and a refund issued. I sincerely hope this doesn’t take as long as it has to receive an incomplete and damaged order. Very disappointing experience.
6 years ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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