We ordered several items back in April 2018 from the Lakeside Essex store and paid in full on the day. We were informed the order was being delivered 4 weeks after - in fact only one item was... 6 weeks later the remaining 2 were delivered - however the reclining chair had a faulty part so the delivery men put it back on their lorry- we took a photo of the broken part- we were informed we would receive the chair shortly... now September... each week we phone their ‘customer care’ so far we have been lied to, promised the store will ring back (never have), put on hold then cut off. It’s unacceptable and I’m now of the opinion that I can wave goodbye to the £350 the chair cost me. NEVER USE THIS DREADFUL STORE