Sorry for the long story, I am absolutely disgusted by the treatment that I received from the Preston store. On the 2nd of June, I went into store and ordered a table which I saw in store on display, a medium sized dining table with 4 chairs for £1095. However the employee (who I can name if allowed) wrote down on the system the smaller sized table which I didn’t even know existed as on display it wasn’t there. Now obviously if I don’t even know it exists then I signed off the paper not expecting there to be a mistake by the employee. So when the table eventually arrived and was fixed, I realised that it was the smaller one. So I had basically paid for a medium sized table but received the smaller one. I don’t understand how this lady made this mistake because she even got up and went to the table to write down the code and even said the words medium. By the way she also wrote down my phone number wrong on the order confirmation which goes some way to explaining why the product was wrong too. So as the item was wrong I went into store to speak to the lady as I felt she obviously handled everything so it would be easier to communicate with her. She wasn’t there so another guy told me he would write it in her diary and she would contact me. I waited and waited for a few days and she didn’t contact me so I went into store again. This time she was there and when she heard about the problem she seemed as surprised as I was and looked into the system as she thought she wrote medium. She told me she would speak to the manager and that the main manager wasn’t there that day so to leave it with her and that she would let me know, so I went home and again waited. Again I got no calls after a few days. So I went into store, this time she was there but to my surprise she went to speak to the assistant manager WHILST I was there and then came back saying that the assistant manager said that both of you have signed it so it’s both of your mistakes. She then said that she will speak to the main manager when he comes and will get back to me. Obviously this was because she knew it was her mistake. I waited and surprise surprise still she didn’t contact me. This time I tried to call her and whilst I was talking she hung up on me. So I went into store again for the fourth time. This time as she saw me enter she tried to avoid me. So I caught up with her and obviously made it clear that that it’s not acceptable what is going on nor the way I’m being treated. I told her mistakes happen so that she should just admit it to the manager then maybe everything would be more smoother. She again said to leave it with her and that she would get back to me to fix the issue. It’s now been a few months and she hasn’t contacted me. Now obviously as you can see from the story, I have given up on going into store again and again where there is no help. I sent an email online to furniturevillage twice to which they didn’t respond either. I then sent an email to another furniturevillage account to which someone replied and told me that they would investigate and get back to me in 3-5 days. Since then it has now been a month exactly and no response. I was well within my rights to plaster bad reviews all over the internet straightaway but I still tried to email first to resolve the situation but to no avail. I have even bought my sofas from your store yet this is what has happened. I even said to the lady that if it’s too much hassle then I will just keep the small size table and then just to refund me the difference so you can see how hassle-free I have tried to be. Yet still it is a shame that all this has happened for something which could have been resolved in 5 minutes.