Disgusting. We purchased a leather three piece suite for £5,000 only to find that when you sit on it, the leather all puckers up on the seat and looks awful. Went in to the Reading store to complain and provided them with pictures. We were told we would be contacted. Nothing heard for two weeks so phoned the store who initially said there was nothing recorded on our account but they would check and phone back. Called back to say they had passed info to Customer Care. Phoned customer care who said there were no details on my account but they would check with the store and call me back. Called me back and asked me to send further photos. As a result of these photos and without even sending someone round to have a look, they decided that the problem was with the filling that is not covered under the guarantee. Apparently it is perfectly acceptable to take £5,000 off you and then wash your hands of any problems. Buyer Beware