Ordered Francesca furniture on 5.8.18, was told 5 weeks for delivery. Did not hear anything so chased up after 5 weeks to be told that my furniture had been delivered and I had returned it because it was faulty. I said that it had not been delivered to me as I was out the country. Phone calls were made and I was told someone would get back time in 24 hours that did not happen. Chased up again to be told they could not get any response from Nottingham delivery depot and that nothing could be done until they had spoken with them. I asked who they had spoken to to arrange delivery, again they could not answer. I had to chase up again to be told that the furniture had not be delivered, I had already told them that. I asked to speak with a supervisor Thomas Payne, I explained how unacceptable this was and that I was sick of making phone calls and people not getting back to me when the say they will. He said he would take a personal interest in this case and apologised for my experience. The way forward was to order again-another 5 week wait. He said he would call me in 5 weeks and once delivered arranged a gesture of good will. Rang Thomas after 3 weeks and he could not remember this case at all, I was furious. Why make promise to take a personal interest and then not remember, I mean really!!! five weeks in I then spoke with Gurdeep who was apologetic. I asked to speak with Thomas who was annual leave for a week.!!! Gurdeep said he would look into my furniture as I still had not got it and he would call me back in 24 hours. No surprise the phone call did not come and I had to chase again, to which point he said he had no reply from Nottingham. I asked to speak with. Manager, no one there so asked for a director. I was told the furniture had come in again and returned for a second time damaged. Eventually Mary rang me and after a frustrating conversation about how inadequate the 4 members of staff I had spoken to are she said we can either order the furniture again or I have my money back. So 12 weeks on, no furniture, I have had to to put other work off in the house and people have got frustrated with me and one big headache and inconvenience. Furniture village offered nothing in return. What a mess. So if you are thinking of getting your Francesca furniture before Christmas which is says it will do on the website forget it. You will potential be left feeling very disappointed and frustrated. Appalling, shame on you!!! They told me my case was unusual but by the look of these reviews clearly not. Go elsewhere, organisations that operate like this with other peoples money need closing down.