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KY
FV you need to sort yourselves out! 18month old leather sofa that has top coating coming away ( was told by there ‘independent assesor that it was feet- until I pointed out its a recliner so why would it be feet) to which the cause changed 3 times! Also chairs are dipping to one aide and forwards so you end up slipping off them unless you have the recliner up! We have already had one repair on the sofa ( when it was 8 months old ) due to lack of foam in seats and now they have collasped again! Their independent asseaor says its wear and tear - yep in 18 months! I had to go down the route of paying for my own asseaor to come in and chack the sofa- funny hiw he says the foam is desintigrating and the top coating that is coming away could be down to the meather cleaner they supplied me being too strong! He said it is a manufacture issue! I am now taking this further and have got advice feom a laywer who says I can now go for a refund as it is not fit for purpose and has nit lasted a resonable length of time! Do yourself a favour NEVER buy from this company- just look at all the bad reviews!
6 years ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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Alice, Customer Support

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