I have purchased many items from this store and yesterday I visited the Brighton store with my daughter. Our salesman was Paul and we bought a dining table high backed settle and bench. Paid a deposit and signed Finance papers. This was promised to be delivered before Christmas. This morning she received a phone call saying No worries but your items can't be delivered before Christmas. She had to cancel the order and was informed she would have to drive over to get refund done. On arrival it wasn't Paul who we ended up dealing with. I was told to give him my card and he would set up the refund but that it had to be written on a form and sent off. This wasn't explained to me as I had to pay by the card machine and thought I could get refund on it. He didn't answer my question. We then asked for proof that the finance and refund were done. None of our questions were answered and his attitude was shocking. He then told my daughter not to argue. She moved towards him and said loudly that this was arguing. I am absolutely disgusted with the way he dealt with her and he said he would call the police. She said go ahead. He walked away and shouted Happy Christmas as we left. There were other older staff sitting at desks but nobody tried to defuse the situation or explain your policy in any way. As I said I have bought lots from your store but will never shop there again. I would appreciate it if you contacted my daughter and apologise on behalf of your store. My daughter's name is Louise Stillman