Not only did they lose the sofa I ordered, but they didn’t tell me until I spent 2 days trying to speak to someone. Waited for the sofa all day, then the phone lines shut for ‘training’. Was told I could cancel and get a full refund by the store manager, which I opted for after 4 days of trying to sort it (and having to buy other furniture to sit on as the old sofa was gone because furniture village wouldn’t take it) and the refund has not happened. I will never be using their store again! Awful service; in fact, the worst I’ve ever come across!
5 years ago
Furniture Village has a
1.3
average rating
from
1,025
reviews
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