furniture village are an absolute disgrace. I ordered a lamp on 26/12/18. They state on the email that items will be delivered within 7 days, if you live within 40 miles of the warehouse (which I do). It took several phone calls to customer services, and to the warehouse to get the item delivered which took over a week. The warehouse do not answer their phone, and they are impossible to get into contact with. Finally, the floor lamp arrived on Monday 7th January. However, the lamp arrived with scratches over the base and where the wire is connected to the lamp, it was chipped. I contacted customer services, who asked me to take photographs and send these into the email address they provided. The automatic response states that you should receive a response within 3 working days, it is now 5 working days and I still have not had a response. I have decided to keep the lamp based on the premise that the lamp is hidden behind the sofa. I knew it was going to be a nightmare to attempt a refund or an exchange based on the service I had already received. ABSOLUTELY SHOCKING. PLEASE DO NOT PURCHASE ANYTHING FROM FURNITURE VILLAGE. They ought to be disgusted with themselves.