Please read till end !!! I wouldn't Evan give 1star if possible. So when I first went to the wednesbury store I thought the same as the other people on here lovely staff really attentive but I was quickly mistaken they are so nice while taking your money but please read on I'm not just one of those people who moan I hate them myself but this place is unreal. Firstly I ordered a sofa and paid £500 for extra back. I was told my sofa would arrive before Christmas and it did after 6/7 phone calls and days of work waisted because they DONT call you to say it's not coming so you will have to call them. When the sofa did come guess what is was missing the backs but I thought well things happen I'll call them but while being told I was lying about them by delivery staff I was then told by the store we forgot to order them but we will have them with you just 2 weeks wait so I thought ok 2 weeks not a big deal. Only 3 month later still not here !!!! I've called them about 30/40 times been on the phone to mangers and believe me I'm understanding but to be told time n time again another week , mangers laughing on the phone as they didn't put the phone on hold properly and then to be told they ran out of fabric to make them and if I can't wait then they will come and collect it on the 24th December ! After hours of I'm just going to be honest an argument with the manger I was then told they would be here a week after Christmas an if I wanted them I will have to pick them up myself as they can't deliver they are to busy but for the inconvenience he would take of the delivery change which I found laughable in all honestly n couldn't believe he made out he was doing me a favour he then did offer £80 but that was not the store no that was from the maker to apologise for the wait due to furniture village. I called today and was told they where there and I had to go and get them as he had removed delivery and in all honesty I can't Evan be bothered to argue about it I just will collect them but this is the bit that topped it of for me. I CALLED THE STORE TO TELL THEM I WAS GOING TO REPORT THEM TO TRADING STANDERDS SO THEY CANT DO THIS TO OTHER PEOPLE AND I WAS TOLD BY A MEMBER OF STAFF PLEASE DONT REPORT ME ITS THE MANGERS IV HEARD THEM TALKING AFTER YOU HAVE CALLED AND I TRIED TO HELP AND THEY SAID NOT TO BOTHER AND TO STOP GETTING INVOLVED HE THEN SAID THE MANGERS WONT LET THEM HELP PEOPLE AS THE MORE THEY DO FOR PEOPLE THE MORE PROFET THEY LOSE AND HE TOLD ME HE IS REALLY SORRY BUT HE COULDNT HELP MORE AND I ASKED IF THIS WAS JUST ME IT HAD HAPPENED TO AND WAS TOLD NO ITS ALL THE TIME THEY DONT CARE AND STOP PEOPLE FROM HELPING CUSTOMERS AND SAY F**CK THEM ITS NOT OUR PROBLEM NOW WE HAVE THERE MONEY BUT WE COULD OF HAD THEM SORTED AGES AGO FOR YOU BUT THEY SAID NOT TO WAIST MY TIME AND TO MAKE YOU WAIT !! I'm sorry but the store needs closing if this is the case and you should be ashamed of your selves he gave me there names and I will be reporting them and i would look into actually getting mangers with customer service skills your a big company and treat staff and customers this way is horrendous! Please please don't use this company if you do good luck