In July last year we purchased a corner sofa and swivel chair (the legend sofa).
For the first month we were over the moon with the sofa. Not long after this we started to notice issues with bobbling on the sofa. I called the store and was advised to shave my sofa. This is something I didn’t do as I feel this would void my warranty if my fabric tore. It does not state to do this in the care conditions so I’m not going to start tampering with my sofa.
A so called independent technician came out to view our sofa, and advised us that no faults have been found with the sofa, and all he can advise is to shave the sofa.
FV are not willing to do anything at this point so I have contacted watch dog and I’m in the process of dealing with the furniture ombudsman and trading standards.
5 years ago
Furniture Village has a
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