In August 2018 we purchased 3 seater and 2seater Revive settees from Furniture Village at their Exeter Store. Customer Service was excellent, as was the coffee. What a shame this didn’t match the rest of their so called customer service. Anyway the settees were delivered 10 weeks later. Alost immediately we realised that these were different in comfort to those in the store, we even went back to confirm this. We thought that it might be because that were new and hoped that they might improve with use. Some hope! After two weeks the three seater seats had sunk so much that I couldn’t sit on it, or should I say in it, without it giving me back ache. They were rejected by taking a letter to Exeter and giving it to a manager who refused to give us his name! An “independent “examination was arranged and this took place a week later. The technician from Castelan examined them and agreed with us that it was indeed defective. He said structurally it was ok but that the filling foam had sunk. It needed boosting with extra foam, but it shouldn’t be going after a only month. Putting new foam in would be no good as it would be just the same. He told me all this would go in his report and I could phone for a copy in a couple of days. Fortunately I had recorded everything he said on my phone, having read reviews of Furniture Village and reports being altered. After the weekend I phoned FV re. the report. The customer service woman started to read it to me and then suddenly stopped mid-sentence. After being put on hold she came back and said that the report was wrong and would have to go back to Castelan to be altered. She refused to read on or to send me a copy. A week later I received a copy of the report which said that there was no fault with the settee, no mention was made of foam at all. The covering letter said and no action could be taken. I wrote back questioning this report and saying that I had recorded the conversation with the technician and offered to send a copy. I needn’t have bothered. They still wouldn’t admit it was defective merely saying there was “a typo” in the report. I then got a local, really independent, upholsterer to examine it and surprise surprise he agreed with the original examiner. Fortunately I had paid on my credit card so I made a claim using Sec. 75 of the Consumer Credit Act, and within a month had a refund! Brilliant, Nationwide were excellent, I just hope they manage to reclaim from Furniture Village. So if you feel you really must buy from these people PLEASE make sure you WRITE DOWN EVERYTHING, RECORD CONVERSATIONS and PAY BY CREDIT CARD.