DONT BUY FROM FURNITURE VILLAGE. THEIR A SCAM!. I purchased 2 sets of sofas. The delivery guys just dumped them in my house and left. Upon unboxing a few days later I found there were no holes in the base of the sofas to screw the legs. After 10 phone calls and several emails and several weeks later, they send a technician from Castalan. The technician tells me furniture village (FV) delivery guys were meant to fit the sofas for you but they did a runner. As the technician unboxes the 2nd sofa he informs me FV haven't included legs for the 2nd sofa. He kindly messaged them to arrange for FV to call me and arrange a day to rebook and send the legs. I was told I'll receive a call in 2-3 days. I wait over 1 week and called 7 times and emailed 2 employees from customer service who's name I have. They didn't respond when I raised a complain. I kept calling and customer service answered and told me the legs are ready for delivery in 3-4 days which I though ok, I can wait, no problem...only that they didn't come for delivery or no update calls from FV. Several more phone calls later the customer service tells me it falls outside my 30 day claim! Then she goes to tell me the legs will be delivered in 6-10 weeks!!! and once they arrive I have to wait for a technician from Castalan to be free to come and fit. I paid for the sofas and FV have made me chase them on emails, calls and in person to their pathetic branch. They made a mistake of forgetting to drill holes in the sofa base and include the sofa legs and won't own up to it and on top of their disgusting customer service, I get told 6-10 weeks for 4 small legs for my sofa to be delivered as they are from China. I'm going to start a Furniture Ombudsman claim as looking on all reviews, so many customers are being scammed by FV taking money and not delivering the goods as described/defected.