Disaster Stressful purchased experience I would share my experience and advice, if you considering purchased with this company. 1. The representatives from Furniture Village are base on commissions; make your own judgment of their statement for the goods and promises. 2. Get black and white written agreement with representative’s promises. 3. Check the details of the confirmation of order I spent more than £5000.00 for numbers of items, Due to the commissions, my order ended split into two orders. Most of their verbal agreements were dishonor; when you discus with them at their store afterward which they would challenge your memories and denial their agreements. Especially on estimated delivery time! Be aware! They told me that: no worries if it being delays our company will give you compensation which won’t be delay, plus they could not following up after sales which I have to kept contact to them to chasing my goods. They did not give me the proper confirmation of order as they could change some details, ensure get your black and white and check it be carefully. This company has no complaint department, everyone I have been contacted was just passing my complaining around and delay my attention, and it took me more than four weeks times to get reposed. Write to the company to complain instead of speaking on the telephone that nothing to proved. Alternatively Get help from Citizens Advice about your consumer rights. They can also refer your complaint to local Trading Standards officers who may then investigate on your behalf. Citizens Advice 0345 404 0506