We bought our Tangier Corner Sofa in April 2017' it was delivered in August 2017. I have followed the care instructions and ensure the back cushions are plummed every day, but still they have lost their shape and are lumpy. I sent an email to my local store in Ruislip on Tuesday 19th February and called almost every day since but still have not spoken to the very elusive Store Manager, who has always left for the day, or the Sales Manager who is always in a meeting. I think now it is time to bring my cushions in to the store and let potential customers see what their furniture will look like after 18 month. Absolutely appalling furniture and service, at least they are consistent with something!!!