"You're in safe hands"....Yeah right! If I could give 0 stars I would. I have had nothing but trouble from this company and I advise you to NOT purchase anything from them. I ordered a divan bed and mattress back in January (January 6th, to be precise). I was told the delivery is 3 weeks, which is fine. Received a call saying that the bed will be arriving on 26th Jan. Perfect! Recieved a phone call on 24th Jan from the delivery department informing me that the mattress had arrived but the divan base had not and because of their company policy, the mattress had to be sent back. They then rescheduled the delivery for the following week. Again, I received a phone call 2 days before the delivery date stating that the divan base had been delivered but no mattress, yet again it had to be sent back "due to company policy". Third time lucky, the base and mattress were due to be delivered on 8th Feb. We had a delivery at long last...the base was delivered and put together, only to then be told they had broken the castors while putting it together. I then questioned about the mattress and was told that they had not received a mattress. At this point, patience was wearing thin. I contacted the delivery department and was told "when we have an update we will contact you". Famous last words! I then took to Twitter to express my frustrations and was contacted by someone called "Lucy". She said that we could cancel the whole bed and re-order it, which will take another 4 weeks. I really don't understand the logic behind this, but anyways said she would investigate and call me back...I didn't receive a phone call back. So i continued to chase it. All the while, i was told it wasn't Furniture Villages fault, it was the suppliers. I again, took to Twitter as I've found this is the quickest way for a response. Again "Lucy" contacted myself and again said this needs to be sorted. But it was not. I expressed how frustrated I was that I was having to do the communicating, as Furniture Village are incompetent! I rang on 25th Feb as I was losing the will to live. We got rid of our old bed due to redecorating and the delivery of the bed tied in with finishing the room. So no bed and no explanation from either Furniture Village or their so called customer service team. I finally was told that the mattress would be coming into the delivery department on 27th and it would be delivered on 2nd March. I have just rang the delivery department and they have physically seen the mattress and told me that I will be expecting it on the 2nd. Fingers crossed! I will NEVER EVER by anything from this company AGAIN!