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Gary Meades
Advertised as Xmas Delivery. Went in ordered and only a week later told the delivery would be after xmas! In fact it was end of Feb!! Paid for Guardsman, had a spill and straight away realized this treatment had not been applied. Although Guardsman are an Insurance also, contacted furniture Village who did not want to know at all. Contacted Guardsman who sent cleaner out, and made the sofa even worse! I went back to Furniture Village and told them there was no treatment, their answer was that furniture to be treated goes on one side of the warehouse and non treatment goes on the other. Obviously my suite went on the wrong side!! I asked for the treatment to be done, but they insist it has been done. We had no paper work from them to say the treatment had been done. Then they said we needed to speak to Guardsman to ask for a certificate. Guardsman do not apply the treatment, so how can they verify something when they only supply the Insurance side of it. Also the footstool had damage on 3 or the 4 feet. Basically DO NOT BUT ANYTHING FROM THIS COMPANY!!
5 years ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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