We ordered an expensive bed and was told it would take 3 - 4 weeks to deliver. I had a confirmation email confirm a delivery date. The day before they were due to deliver I was contacted to say they had 'lost' the mattress. A second and third delivery date was set and the same thing happened. On the 4th attempt the bed was delivered but our mattress had still not been found. We were offered a loan mattress!!! The bed arrived and when they came to put it together one of the feet didn't screw in properly and a bolt on one side would not screw into place. This has been a disaster from the start. They even had to borrow tools to put the bed together! I still have a broken bed and a loan mattress. Shocking experience, I will never buy from this company again.