Absolutely appalling company to deal with. Please please please anyone reading this do not make the mistake we did, buy from the many others places you can. You will regret the entire experience with buying from these cowboys. In short, lied about when the sofas we brought would be delivered. For over 6 weeks we have sat on a floor. This is due to continue for another 6 weeks so in total 4 months. Our sofas are not bespoke, they lie. Area manager has never called back. Chelmsford store manager is rude, shockingly bad and frankly should not be working at that store or any position in customer service. She lied about making phone calls, my phone provider verified this. You'll never get your samples through, never! Ordered five times. My husband has driven in to sort problems out and will be driving in again tomorrow. This is the WORST company I have ever dealt with. We are reporting with records, including the verbal insult to my husband head office. Please people reading this DO NOT buy sofas from this comoany. Look at some of the reviews, they're fake as they are on commission. Every day this continues we regret ever walking in there .they are not even the cheapest place to buy from (in case you are price driven). Anyone reading this wanting more insight I would be more than happy to give it to you.