We orded 2x2setter settees on the 12 March was told by the shop my order would be delivered in 7to 10 days time on the 16 th I received a e mail asking would we take delivery of one of the settees on the 17 March to which we replied yes .we were told the other settee would be delivered a few days after a few days turned into 10 day I phone up to as when we will receive the other part of our order was told that could not find the rest of our order and would receive it when thay found it after a few days was told thay can not. Forfill the rest of the order after calling the store to find out what thay were going to do next the person who I talked to at the store was very rude and dismissive of my enquiry , we then made a request to cancel the order completely was then told a number of weeks for are refund as we paid cash for the order in full on the day of the order .we thought it was unreasonable to have to wait weeks for our for our refund and the have to wait a further 7days for your cheque to clear in our account ,the over all manner in which we were treated by your staff is unexeptable as were are a couple aged 71 and 65 I would never bye any thing from your company ever again The staff who dealt with our proble were very rude indeed apart fro the one person in your head office who fully understood our problem and had our refund marked urgent , £1939 may not be a lot of money to your staff members but to me and my wife it is a large amount of our anual income which took us 3years to save and only one member of your staff in your head office seemed to understand that we have now received a cheque today my complaint is the rudeness and dismissive way we were dealt with , (order No 599607189). The one star rating is for the staff member who was totaly understanding