Bought the Dune Corner Sofa in January 2018 and the foam in the seats has worn away, the fabric has stretched, causing the sofa to look permanently creased and has a permanent dip where you sit!! The fabric has also gone bobbly. So I thought I would take some photos and email them to customer service to see what could be done - after all in all the stores there is a 10 year guarantee. Finally when I got through to customer service they said they had looked at the photos and couldn't see anything wrong!! They said it was a dressing issue - this is code for plumping up the seats!! When I explained the condition of the sofa, she explained there was nothing that could be done! What about the 10 year guarantee? Well she explained that this only covered the springs and the base - not the actual cushions or seats!! I asked what was the point of having guarantee that does not cover the main part of the sofa - what a joke!! When I continued with my complaint saying that the fabric had gone bobbly I was actually told that was the nature of the fabric to go bobbly!! Why would you make a sofa out of something that is not fit for purpose? Realising that I was getting no where with the conversation I asked one final question - Which was would she buy a sofa that was wrinkly, saggy and bobbly and looked awful - to which the customer service lady replied NO - We agree with something. So I am writing this review to warn others - please do not buy from Furniture Village - I wish I had gone to DFS and Sofology where I have bought sofas and chair before and had no problems. After care and customer service should be called - NO SERVICE!!