Bought an armchair last July costing £700. Padding on fixed seat started to go hard on one side & soft on the other after about 6 months. Now much worse. As seat is fixed am unable to plump it up.FV & their assessor put the fault down to wear & tear which they say is not covered under their so called 10 year guarantee. Obviously chair not meant for sitting on ! I am not obese by the way & dont have any grandchildren to jump up & down on it. The Furniture Ombudsman to whom I was first directed was a complete waste of time as they just back up FV (from where they get part of their funding) FV appear unaware of the Sale of Goods Act which states that goods must be fit for purpose & last a reasonale amount of time. Now going to take FV to Small Claims Court. FV don't seem bothered by this so what a Company. AVOID BUYING FROM COMPANY.