We have bought many items from Furniture Village, Solihull and the Sales Staff have always been very helpful. However, if you have a problem the Customer Service Aftercare Team is shockingly useless. They would rather lose your custom than come to a satisfactory resolution. In dealing with our 2-year old broken dining chair we have spoken to over EIGHT people, all of whom have been unhelpful, ignorant of their own products and have given us false information. We were promised a replacement dining chair. Having been given a delivery date, I took the day off work to receive it. On the day I had to phone up to get a delivery time, only to be told it had only just been delivered to the warehouse! On chasing delivery again, I was told the chair had been discontinued!! As other people have also found the 10-year guarantee doesn’t apply, as Furniture Village write off the chairs over 6 years. I have had no apology for the time and effort wasted or for the fact that my chair broke. I have dealt with at least 8 different people on the Customer Service Aftercare Team, none of whom seem to bother reading the chain of emails or notes before replying to me. Furniture Village have great sales people but heaven help you if you have a problem because the Customer Service Aftercare Team certainly won’t!