We spent over £2400 last month on a pair of ‘ultimate TV recliner chairs ref. NC 862C. One of them is completely lopsided making it impossible to balance even a cup of tea on a laptray. When sitting in it you are automatically revolved round 45degrees. I am only average weight- nine and a half stone - so I don’t feel that my weight is causing a problem. Furniture Village sent an engineer round who agreed that the chair was not fit for purpose but said there was nothing wrong with the reclining mechanism. Furniture Village have therefore ‘closed the case’ in spite of having agreed from my picture that the chair is faulty. I would seriously advise anyone not to shop with them if this is an example of their honesty and customer care. Obviously I am taking this further but I would not want anyone else to go through this treatment. I would rate my experience as a 0 if there was that option.