purchased a chest of drawers and bedside drawers and the chest of drawers has started falling apart when its not actually used and there for looks. Contacted furniture village who were trying to do everything they could to get out of it but after quoting the sale of goods act and some notes on their 10 year warranty document they emailed me and confirmed the manufacturer is happy to replace it. Since then they have called me and said its been discontinued now so if i go in store and choose something up to the value of £517 they will send me one of those. (i have this phone call recorded). When i went in to the store i found something similar and asked the assistant to look up my notes and get this one sent to me. At which point the most rude manager came over and had a go at me saying i have damaged the goods etc and it would never be covered under warranty. i told him theres an email trail and phone call recording of this so after trying to call me a liar he said he will check and if thats true they will have to honour it. i asked what kind of timeframe i could expect to hear back from him and he said early next week (this was saturday i went in) about two weeks later after not having any contact i called up to chase and was told by an assistant that the manager had told them to close the claim and told them not to deal with me... They seem more than happy to take your money but no interest at all in sorting an issue with a product that is clearly not fit for purpose with shoddy quality. Wish i went to IKEA and saved a grand. Currently looking into help of how i can take this further and it seems Furniture Village have been reported on watchdog for breaching the sale of goods act on multiple occasions. Just embarrasing that a large company has managers that speak to you like you're a child, in fairness to the rest of the staff, they have been polite at all times just following their managers instruction. If you're looking to purchase any furniture, please do not use Furniture Village. IKEA quality for 4 times the price...