In store service when buying 100%, staff lovely at Cheadle store when purchasing. Quality of product on arrival - terrible. Staff interest after complaint 10%. Now 2 month after delivery, complained 2 weeks after delivery. After sales service...don't go there, its like a soap opera. 'Independant' company, appointed by furniture village, said our suite fine....soft fill meant to look flexible according to store report. Oh but wait, we bought as advertised....densely filled for comfort and lumbar support. Have now passed this complaint on to Trading Standards.....watch this space. But I would avoid furniture village as would all our family and friends who sit on our suite.