DO NOT BUY FROM FV. We got 2 Parker Knoll sofas and a recliner chair which were delivered on 14/12/18. Three months ago a tiny hole appeared in the seat of the chair, we contacted FV and after a few weeks a technician came and of course said it wasn’t their fault and if we had insurance to claim on that. After 3 weeks tried to contact FV and after numerous attempts spoke to someone who told me the lady that dealt with this was stock taking and she would call when she had finished. She phoned today and before she could say anything she would have to talk to her manager. The hole is much larger now and when we have visitors I tell them what has happened and where it came from. People are amazed that as it is under a year old we haven’t been offered an exchange. We took out the Guardsman Policy but apparently they are just the same so it might be the small claims.