Simply atrocious. I ordered at the Purley Way Croydon in person with an A3 scale drawing of my hallway asking for a sofa that would fit that pinch point. I was repeatedly assured that the backs come off the sofa which I chose, and that there would be no problem whatsoever. I re-checked this crucial point, and also pointed out that I would be moving in 6 months and need a removable back. I waited the 9 weeks it takes. The lorry turned up over an hour early on the specified day, while I was still clearing the hallway. Managed to finish moving furniture around the house in a bit of a rush, and took the broken-down old sofa to the bin shed to enable free moving space for delivery. Delivery staff then said the sofa couldn't have the back removed and they'd have to return it to base since it would not clear the corridor. An engineer was supposed to call me back that day so I stood by [day off work now]. Never happened. I called at 4pm describing the situation, someone said they'd call back in an hour. Nobody did, so I emailed, no response for at all. So I called again, got an assurance someone would call me later. Eventually spoke to a manager who said that FV take no responsibility for access issues. I mentioned this was a trading standards issue since staff are describing items at point of sale incorrectly. Was assured that staff are fully trained and that access issues are not their responsibility under terms and conditions which I should turn to and check. Advised to put all my furniture back in the hall and living room since delivery would not be made that day despite assurances to the contrary. Asked to terminate the order, they refused to advance this. They have £1800 of mine, and I've wasted a day of annual leave. I am sitting on the floor in chaos, am quite elderly and haven't the energy now to put everything back. Will have to take legal and/or Trading Standards advice of course for mis-sale. They are not a fit organisation to undertake transactions with.